FAQs

As soon as your parcel is on its way, we email you a tracking number and a link where you can see each step of its journey. If 4 business days have passed since you ordered and no tracking has arrived, contact orders@vaelrum.com and we will look into it.

Orders are prepared in 2–3 business days. After dispatch, delivery takes 3–5 business days in the United States, 5–7 in Canada, 7–10 in the UK & Europe, 8–12 in Australia & New Zealand and 10–14 elsewhere.

Yes. Shipping is free on every order to the UK, USA, Canada, Australia and most European and Asian countries. A nominal fee may apply to select regions in Africa, Eastern Europe and remote areas. Shipping Policy

Our prices are in USD and don’t include customs duties, import taxes or VAT. Where your country charges them, they are paid by the buyer on delivery, and some countries are duty-free.

Within 30 days of delivery you can send a piece back or swap it for another, as long as it is unworn, unwashed, in its original packaging and still has its tags. Write to returns@vaelrum.com with your order number and we send you an RMA number for the parcel. If you simply changed your mind, the return postage is at your cost. Full details: Refund & Exchange Policy

We confirm your refund within 2 business days of inspecting the return. It reaches your original payment method within 3–5 business days, plus 5–10 business days for some banks.

It depends on how soon you ask. In the first 12 hours it is free. Within 24 hours, 15% of the order value is kept; within 48 hours, 35%; within 5 days, 50%. Once day 5 has passed, cancelling is not possible any more. Order Cancellation Policy

We are sorry when that happens. Within 7 days of delivery, send a few clear photos to returns@vaelrum.com. We then book a free pickup or email you a prepaid label, and once it is back you get a replacement or a full refund, as you prefer.

Check out with a wallet such as Apple Pay or Google Pay, or with one of the major cards: Discover, American Express, Mastercard or Visa. Behind the checkout sits a gateway that meets PCI rules, and your details travel under 128-bit SSL encryption.

If your order hasn’t been dispatched yet, we’ll change it at no extra charge. Get in touch as soon as you can. Changes are subject to availability.

Every product page has a size chart with chest, waist, hip and sleeve measurements. Our pieces are cut true to size; if you’re between two sizes, take the larger one for a relaxed fit.

Email info@vaelrum.com. Our team is available Monday to Friday, 9:00am to 6:00pm (EST).