Privacy Policy

Last updated: January 15, 2026

Our Commitment to Your Privacy

At Vaelrum, protecting your privacy is a promise we take seriously. We take the responsibility of safeguarding your personal information seriously and adhere to global privacy standards to ensure your data remains secure at all times. We only collect information that is necessary to enhance your shopping experience and deliver your orders efficiently.

We will never sell, rent, or lease your personal information to any third party under any circumstances.

What Information We Collect

When you create an account, place an order, or interact with our website, we may collect the following types of information:

Personal Details: Your name, billing and shipping address, phone number, email address, and account login credentials. This information helps us process orders, arrange deliveries, send order updates, and assist with account recovery when needed.
Payment Information: Credit card and payment details are processed through encrypted, PCI-compliant payment gateways. We do not store your full card details on our servers.
Communication Records: If you contact our support team via email, phone, or live chat, we may retain records of those conversations to provide better assistance in the future and to resolve any ongoing issues.
Browsing & Usage Data: We may collect non-personal data such as pages visited, browsing duration, device type, browser information, and approximate geographic location. This data helps us improve website performance and user experience.

How We Use Your Information

The information we collect is used strictly for the following purposes:

Processing and fulfilling your orders, including shipping and delivery notifications
Communicating with you about your account, orders, and any inquiries you’ve submitted
Improving our website functionality, product offerings, and overall shopping experience
Sending promotional emails or newsletters, only if you’ve opted in, and you can unsubscribe at any time
Preventing fraud and ensuring the security of transactions on our platform

Data Security

We employ industry-standard security measures to protect your personal data. Our website uses 128-bit SSL (Secure Socket Layer) encryption for all data transmission, ensuring that sensitive information, particularly payment details, is fully protected during transit. Access to personal data is restricted to authorised personnel only, and our systems are regularly monitored and updated to guard against unauthorised access, disclosure, or alteration.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your shopping bag, and understand how visitors interact with our site. You can manage or disable cookies through your browser settings at any time, though please note that some features of the website may not function properly without them.

Third-Party Services

We may use trusted third-party service providers for analytics, payment processing, and delivery logistics. These providers only receive the minimum information necessary to perform their services and are contractually bound to protect your data. We do not share your information with advertisers or unrelated third parties.

Your Rights

You have the right to access, update, or request deletion of your personal data at any time. If you’d like to review, modify, or remove any information we hold about you, simply contact us at info@vaelrum.com. We will respond to your request within 30 days. Once your order has been successfully delivered and any applicable return period has passed, we will discard personal data that is no longer needed unless retention is required by law.

Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If we become aware that a child under 16 has provided us with personal data, we will take immediate steps to delete it from our records.

Changes to This Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

Questions or Concerns?

If you have any questions about how we handle your data or would like more information about our privacy practices, please don’t hesitate to reach out. We’re always happy to help.

Email: info@vaelrum.com
Address: 7901 4th St N #33768, St. Petersburg, FL 33702, USA