Shipping Policy

Last updated: January 15, 2026

Free Worldwide Shipping

At Vaelrum, we believe premium outerwear should reach you without added cost. That’s why we offer complimentary shipping on all orders, regardless of destination. In New York, Los Angeles, Toronto, Sydney, or anywhere else, your jacket ships free.

Free shipping is available to the UK, USA, Canada, Australia, and most European and Asian countries. For select regions in Africa, Eastern Europe, and remote areas, a nominal shipping fee may apply due to elevated courier costs.

Handling & Processing Time

Once your order is confirmed, our team begins preparing it for dispatch. Standard handling time is 2–3 business days. During this period, your jacket is quality-checked, carefully packaged, and handed over to our courier partner. Custom-made or personalised orders may require additional processing time of 3–5 business days, and we’ll keep you informed every step of the way.

Estimated Delivery Times

After dispatch, estimated delivery times vary depending on your location:

Please note that these are estimated timeframes. Actual delivery may vary based on customs processing, local postal services, holidays, and unforeseen circumstances. *A nominal fee may apply to select remote regions.

Courier Partners

We use trusted and reliable courier services to ensure your order arrives safely and on time. Depending on your location, your order may be shipped via USPS, FedEx, UPS, DHL, or other reputable carriers. For domestic US orders where stock is available locally, we may also use standard postal services for faster turnaround.

Order Tracking

Once your order is dispatched, you’ll receive a confirmation email containing your tracking number and a link to monitor your shipment in real time. If you haven’t received tracking information within 4 business days of placing your order, please contact us at orders@vaelrum.com and we’ll look into it right away.

Customs, Duties & Taxes

Prices listed on our website are in USD ($) and do not include any customs duties, import taxes, or VAT that may be imposed by your country’s customs authority. These charges vary from country to country and are the responsibility of the buyer. We recommend checking your country’s import regulations before placing an order so there are no surprises upon delivery. Some countries may be duty-free, while others may apply a percentage-based import tax.

Incorrect Shipping Address

Please ensure that your shipping address is complete and accurate when placing your order. Vaelrum is not responsible for orders that are delayed, returned, or lost due to incorrect or incomplete address information provided by the customer. If you realise there’s an error in your shipping details, contact us immediately at orders@vaelrum.com. If the order hasn’t been dispatched yet, we’ll update it for you.

Lost or Damaged Shipments

In the rare event that your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with our courier partner to investigate and resolve the issue as quickly as possible. If the package is confirmed lost, we will either reship your order at no additional cost or issue a full refund, whichever you prefer.

Restricted Regions

We are based in the United States and comply with all applicable trade laws and regulations. We are unable to accept or ship orders to countries or regions subject to international trade sanctions as defined by US federal law. Orders placed from restricted regions will be cancelled and refunded in full.

Questions?

If you have any questions about shipping, delivery timelines, or need assistance tracking your order, our support team is here to help.

Email: orders@vaelrum.com
Support hours: Monday to Friday, 9:00am to 6:00pm (EST)